All our pottery undergoes a careful scrutiny for quality. However, we are human so we admit that once in a long while something may get past us. To acknowledge that, we would like to say that all sales are final unless the item has a structural flaw.

Our objective is to do our best to make sure you are totally thrilled with your purchase from Nanaimo Pottery, so this is what we suggest:

Should your purchase have a flaw, contact us within 3 days, and please send pictures. We will then make arrangements for your replacement, if possible, or your refund.

One more thing. We realize that when shopping online, sometimes things look different up close and personal.

Should your purchase just be not quite what you expected, then we will happily exchange it for something else. However, we will have to charge you the return shipping as well as the shipping on the replacement item.

Contact us at nanaimopottery@gmail.com.